Refund

1. Refund Requests

1.1. Buyers on Soteka.net have the option to submit refund requests for eligible purchases. Refund requests can be initiated by buyers through the "Refund" section on the front side of the site.

1.2. Buyers can either submit a new refund request or review their previously submitted refund requests in this section.

2. Seller's Response

2.1. When a buyer submits a refund request, the seller of the item will be notified via the "Refund Requests" section in their "Vendor Dashboard."

2.2. Sellers have the authority to either approve or reject refund requests based on the circumstances of the transaction.

3. Refund Approval

3.1. If the seller approves the refund request, the Admin of Soteka.net will review and approve the refund. The refunded amount will then be processed and sent to the buyer.

3.2. If the seller's balance on Soteka.net contains sufficient funds for the refund, the amount will be automatically deducted from the seller's account. In cases where the seller's balance is insufficient, Soteka.net will facilitate the refund process through other means.

4. Refund Rejection

4.1. If the seller declines a refund request, the buyer retains the option to escalate the matter by contacting the site management through the support desk.

5. Eligibility for Refunds

5.1. Not all purchases on Soteka.net may be eligible for refunds. Eligibility for refunds depends on the nature of the product or service purchased and the specific terms agreed upon during the transaction.

6. Timeframe for Refund Requests

6.1. Refund requests must be submitted within a reasonable timeframe as specified in the product or service listing or as agreed upon between the buyer and seller. The timeframe for refund requests may vary depending on the type of product or service.

7. Dispute Resolution

7.1. In the event of a dispute between the buyer and seller regarding a refund request, Soteka.net may step in to mediate the dispute and make a final decision based on the evidence and information provided.

8. Changes to the Refund Policy

8.1. Soteka.net reserves the right to update or modify this Refund Policy at any time. Users are encouraged to review it periodically for any changes. Continued use of the website implies acceptance of the modified terms.