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Vodafone and EE, two major mobile phone networks in the UK, are currently experiencing disruptions in their services.
A technical glitch has disrupted EE's mobile services, leaving its customers unable to receive calls and texts. This issue not only affects EE users but also impacts Vodafone customers and those on other networks trying to call EE numbers. The problem extends to customers who've previously switched from EE to other providers, causing inconvenience for those who no longer have an active connection with EE.
Vodafone received numerous complaints about this issue, but it's important to note that the problem seems to originate within EE's network infrastructure rather than Vodafone's. Vodafone clarified that their network was functioning correctly, and the issue was on EE's side.
EE acknowledged the issue and stated that it primarily affected calls from Vodafone numbers. They assured that calls from other networks, mobile data, and text messages remained unaffected.
However, the extent of the problem's impact on Vodafone users exclusively isn't entirely clear. Some customers from Virgin Mobile, O2, and Three also reported difficulties with making calls.
What makes this situation particularly tricky is the way ported numbers function in the UK phone infrastructure. Even when a phone number has been transferred to a different network, it retains the prefix that identifies it as part of the original network. Consequently, calls to that number briefly pass through the old network's infrastructure, potentially causing issues for customers who have switched providers long ago.
